What the heck is meatball sundae? As it sounds, it is a dish with balls of meat and whipped cream and a cherry on top. Not necessarily something you would want, would you? Replace the meatballs with ice cream and you have something you’d like – something that works well together and is a tasty treat.

This harmony, and the converse lack of harmony, is the crux of the book Meatball Sundae by marketing consultant and author Seth Godin. He uses this graphic example to state how you take your business products and services (the meatballs) and market it with today’s marketing tools, namely online (the whipped cream and cherry). Godin’s premise is you just can’t slap today’s progressive marketing techniques (blogs, viral videos) on staid products and services just as they are and how you have marketed them in the past, or New vs. Old Marketing as he refers to it. New Marketing is making a personal connection between the consumer and the emotion of the product or service, where Old Marketing is broadcasted, interruptive promotion as it has always been done in the past.

My greatest takeaway from this book is not necessarily a positive one – it is more unlikely to happen in an older organization than a newer one. In a newer company or firm, New Marketing is all they know, or could even have been the prevailing catalyst for the start of the business. Therefore, the firm is more in sync with what needs to be done to practice New Marketing.

In older companies, where marketing has happened “that way” for a long time and has worked, this understanding may not be in place, and unless it is guided throughout the organization, it will never happen. In most older, traditional companies, people are concerned more for their own jobs in a fluctuating economy than anything else, and are less likely to champion the cause of New Marketing. Despite this, many companies have taken a fresh look at what they do and sell and have made personal connections with their audience. It takes a different allocation of money and resources than before, but with such a perspective, they can see their results, measurable more than a billboard on a highway.

Meatball Sundae is a quick, lively read and full of many examples of companies and what they did well – and didn’t do well – in practicing New Marketing. I recommend it to newer or old companies, to help them in their thinking. Depending on the company, making such a leap may not be as wide as crossing an ocean.

When I read Meatball Sundae, it made me think of a book Godin wrote back in 2002, Purple Cow. I think I’ll re-read that one next.

Book Take-Aways • Business • (0) Comments • Permalink

Just as I was about to write a follow-on to my earlier post on LinkedIn’s mobile site, I found another example of a corporation not owning a domain name for their brand, product or service.

LinkedIn’s mobile site is at m.linkedin.com, but not at linkedin.mobi, as it is owned by someone in California and it is a parked page. Then I saw this post on the Chicagoist blog about a Web site for tracking down which McDonald’s restaurants serve Shamrock Shakes called – you guessed it – ShamrockShake.com. It is also owned buy someone in California. I would have thought after being exposed in Wired magazine’s article about not owning mcdonalds.com back in 1994, they would have gone on a spree to buy up ever conceivable name possible.

So make sure to get your domain name – billions have already been served!

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Business networking site LinkedIn has released a version of its service formatted for mobile devices. TechCrunch reported its release though there is no mention of it to be found on LinkedIn itself.

The mobile version is located at m.linkedin.com provides basic but stripped-down functionality of what you can do in a standard browser. Once you log in, you can see your own profile and contacts list. The Updates link appears to be similar to what is on the home page of LinkedIn, but unfortunately does not match the Web page. This is a feature I have identified as one of the key features of LinkedIn. Also, you can view your own Connections, but not your Connection’s Connections. Perhaps this is why there is a “beta” label at the top of the page.

You can of course view the mobile version in a standard browser. This will benefit LinkedIn members who are visually impaired and use a screen reader when surfing the Web. A while back when LinkedIn restructured the Connections list, it made it unreadable for those using screen readers. Using the mobile version will give those users back this vital feature of the service.

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It would come as no surprise to my loyal readers that my favorite football team is the New England Patriots. My first book read this year was Patriots linebacker Tedy Bruschi’s autobiography. As the Pats moved through the playoffs, I thought it would be appropriate to read the book This Pats Year by Sean Glennon.

This Pats Year chronicles the 2002 season as experienced by a variety of Patriots fans each week, as well as the author, who happens to be a fan of the Oakland Raiders, a team that has a storied history with the Pats. This book evolved from a column Glennon wrote for the Boston Phoenix. And yes, I did find a real, business-related takeaway from this book!

My one takeaway is that it may be your product or service, but your customers will experience it in a variety of ways. In This Pats Year, the product is the NFL football games played by the Patriots and their opponents, and the customers are the dozens of fans highlighted in the book. Some are extremely loyal, some are not. Some love everything the team and organization do, some do not. One fan even lost his season ticket account for selling game tickets on eBay, but remains a fan of the team.

A similar product that came to mind after reading the book is music, especially in the light of the record industry’s attempts to hold onto their old business models as the digital age keeps moving forward. When a musician or group creates a song or songs, it can be interpreted in many ways by their fans, in ways they may not have anticipated (listening to individual songs rather than whole albums) or may even want (Charles Manson and the Beatles!). However there is little they can do about it, and in the end they hope to make money while still maintaining their integrity.

This type of scenario doesn’t necessarily have to be a bad thing. Where it can be considered a lack of control by some, to others it can be a huge opportunity. Artists and record labels are slowly moving their catalogs online. A related opportunity to the Patriots is the development of Patriot Place, a retail and entertainment complex currently under construction around Gillette Stadium, where the team plays. Talk about a capitalization on your product!

Where This Pats Year may not be of interest to rabid fans of other football teams, it is a well-written observation of people in their consumption of something they believe in. I recommend people directly involved in the development and marketing of products and services to read the book, as it may help in the analysis of your own target markets. And if you are a Pats fan, I of course recommend it, and you may even know some of the people highlighted.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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