Over 5 years ago I wrote here on The Hot Iron about controlling your own destiny or controlling as much of it as possible. If you read (or re-read) the article, I was looking at this topic mostly from the point-of-view of working with external technology vendors and what happens when one doesn’t live up to expectations or even shuts down.

Fast-forward to 2014, and my lens on this topic has changed dramatically. Where then I was talking about control you had over external entities, now I am thinking of my needs and my information and if I even need external entities at all.

As time goes by businesses online come and go, or in some cases specific services from those businesses. From GeoCities to Posterous to Nokia Ovi to you name it, one day something you are using is gone the next, and hopefully you don’t lose tangible assets – e.g. data, photos, documents, etc. – in the process. Granted losing sleep, your temper or clumps of hair are collateral damage of this type of situation.

Add to this the overall uncertainty of technology and business, not to mention the ever-changing terms of services from vendors that may change to your disadvantage, or truly not knowing what is “behind the curtain” with a service or who or what has access to it, you may end up in a situation fast where you need to quickly change course.

So what do you do? Where every situation is unique, I’d like to share the path I am taking these days when it comes to online services.

Tell me what you want, what you really, really want

In short, that whole “goals” thing again! Having a goal, purpose, mission statement or random scribbles on a napkin can help guide you through the choices you make, In addition to the goal, think about other controllable factors, such as budget, timeline and how much time you have to invest initially as well as on-going. These factors can also influence your decision, no matter the goal.

Once you have gone through the goals and review process, and have made choice, pat yourself on the back, then plan for what happens if you have to make another change. As this change could occur next week or in the next decade, you don’t need a detailed, point-by-point plan, but you do need some information, such as contact, license, login and how you are using or customized the service. From there, determine how and to what extent you can extract data or information from the vendor or service, both for a final move or on a regular basis for off-site storage.

The Path of a Service Change

A couple of years back, after my several times a day ritual of reading what was new in the world in my RSS reader, Google Reader, I started to think about how I was reading, not what, and if there was a better way.

Google Reader, for those who don’t know, “was” a free RSS feed aggregator and reader from the search giant. It was a very popular service, but one that was slow to innovate. Despite this, I had over 200 RSS feeds subscribed to thru Google Reader, and it was my primary source for news and information, both on the world around me as well as technology, sports, and other topics of interest.

What I realized was quite simple – Google, or anyone who had access to the data stored in the Google Reader service, knows everything I read. Everything.

The more I thought about this, the more my decision became clear. There must be another way for me to aggregate and read RSS feeds where I have control of my destiny – the software, the service and most importantly the information. As I searched I found a variety of hosted services and software I could run myself. After some analysis and a personal recommendation from my good friend John Morrison, I went with Fever and have never looked back.

Fever is a self-hosted RSS reader developed by Shaun Inman. For just 1 person running the entire operation, Fever is a quality product. It is a paid license and is probably the best US$30 I have ever spent. With Fever I could get the same features I got from Google Reader, with a much more stylish Web interface, including a mobile-optimized experience for the iPhone’s Safari browser. It has a “hot” topic feature that I have never used and really can’t talk to, for the main functionality has suited me perfectly.

My migration from Google Reader to Fever meant installing the latter on a Web hosting service I use, then migrating the feeds from Reader to Fever. This step, though very straightforward, requires some knowledge of how a Web site with a database is setup and configured. For migrating the feeds, I could have automated the process and extracted all feeds and uploaded them into Fever. However I chose a manual process as I had not really taken a close look at all of the feeds I was subscribed to, and as a result I culled the collection by about 50 feeds, many which were no longer feeding any content at all.

In mid-2013, Google shut down its Reader service, causing an uproar from many, but not from me. By that point, I had been off of Reader for over a year. Google gave a long lead time to switch to any other service, which is now always the case. That being said, having control of the service means you own the information as well as how you access it.

Always Looking

As new methods, products and service become available, it is important to spend some time evaluating services. Reading and research alone are not enough, a stalking with friends and colleagues also help expose you to options as well as first-hand accounts of their utility.

Where in the past I have used services like Google Reader, Basecamp, Blogger and Google Calendar, today I am using Fever, ActiveCollab, ExpressionEngine and ownCloud respectively. I plan to talk more about some of these services in the future. But this is my list now, and it is subject to change without much advanced notice!

Have you yourself changes services or rolled your own, or is it something you don’t see yourself doing at all? I welcome your thoughts and questions in the comments of this post.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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Strategize • Technology • Web Development • (2) Comments • Permalink

If a day goes by where you don’t learn something new, what good is it really? Sometimes that new nugget of knowledge is welcomed and cherished, and sometimes it is scary as all hell and you wished you didn’t know it. Nonetheless, learning is what we do on this journey of life, whether we like it or not.

As this is the first “normal” Friday of the 2014, I have decided to start writing what I have learned in the previous week. As it is already 10 days into January, I will also include what I learned since New Year’s, and maybe a thing or 2 from the holidays.

So here goes:

• You know those latches that you put on your hotel room door at night? Do you think they are completely foolproof and nobody can get by them? I learned the hard way that you can, with a few pieces of paper and this creepy video on YouTube.
• There is a Village of Lakemoor, Illinois and they have red light cameras.
• While everybody is talking about how fast food employees don’t make enough money, do you know how much – or little – your child’s daycare teachers make? Or the person flying the airplane you are on now? As I have no links for this, it was based on personal conversations.
• I was not the only person waiting for the Hug Train when it pulled into Chicago last week. It was great meeting Molly and of course great seeing Arie again.
• I have always said you shouldn’t get used to a desk (and have thought of writing about that fact here at The Hot Iron) but I got a lot of work done this week back at OfficePort Chicago. Thanks to James, Shaul and Mike for allowing me to come back every so often to be productive and social! And if you are looking for co-working space in Chicago, you must check out OfficePort for yourself.
• With all of the problems Southwest Airlines had over the last week with snowstorms, delays and baggage handlers, one area where they really shined was with social media. I was able to rebook flights for family via Twitter direct messages. Seriously, and direct messages only! Thanks to Verity at Southwest for your help.
• Underground nuclear tests were done in Mississippi.
• There is something called krav maga and it is good for you.
• Recent start-ups in Chicago can allow me to: get my dry cleaning picked up and delivered within an hour of requesting it with Dryv, donate clothing and other items to Goodwill via UPS with Give Back Box, listen to the local news in a podcast-like format with Rivet News Radio, and if I had a store with ever-changing inventory I could easily maintain a Web site of it with Live Storefronts. I am exploring all of these services more and hope to write up more on them.

Maybe you learned something new yourself? Please share your thoughts in the comments of this post.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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Blogging • Business • Technology • Thrive • What I Learned • (0) Comments • Permalink

Editor’s Note – This is a guest post from CT Moore, a recovering agency hack who helps brand leverage search and social media to meet their business goals online. By day, he heads up Search and Social at Publikit, a boutique web dev agency in Montreal, and also runs Socialed, a digital consultancy that provides digital strategy to both start-ups and multinational brands alike. You can find out more about him through his personal blog.

Aha! Another year is about to come to close and a new one will soon begin. And if you’re any kind of marketer (or business person for that matter), you’ve probably started thinking about what you could start doing in 2014, or at least do better in 2014 than you did in 2013.

Well, if that’s the mind frame you’ve been in, I’d like to suggest 3 potential New Year’s Resolutions that you should probably apply toward your upcoming marketing efforts. I have to warn you, though: if you’ve already made up your mind on how to tackle things in 2014 and aren’t open to feedback, you should probably read no further — I’ll just end up saying “I told you so” ;)

#1 OWN Your Media

Paid media is the placement you pay for: ads, commercials, etc. Earned media is the PR and social media wins you get from doing awesome stuff and providing great customer service.

Owned media, however, is the stuff you produce that people actually care about. In fact, what kinda of makes it “media” is that people actually pay attention to it (unlike ads). It can be anything from just really helpful how-to’s to outright entertaining viral stuff, but the point is that it gets you exposure with the right target market, just like PR or advertising would.

The only difference is that you made it. And right now, 78% of CMOs believe that branded content is the future of marketing, with 25% of budgets going to content. So in 2014, start thinking about how to own your media.

In fact, start investing in media worth owning. Because, at the end of the day, content is a lot like tattoos: it can be either cheap or good, but not both.

Good content costs money to make, and you have to keep at it for a while before it pays-off; but when it pays-off, it really pays-off. From branding to public relations to SEO, it’s one of the few channels that also contributes something to all the other channels.

#2 Get Serious About Mobile

Yeah, I know: a lot of you think you’re serious about mobile? But are you really? I mean, are you anywhere near the companies whose marketing you admire/envy, and/or can you actually implement the kind of strategies they have going on??

Now, I could dig up a bunch of stats and quote them to create urgency and make you sympathetic to my point. But, instead, I’ll just guess (i.e. “assume”) that enough of you reading this have smart phones (and are sufficiently attached to them) that I don’t need to do that kinda thing. So let me leave you with a kind of barometer / checklist to figure out just how the eff you’re supposed to tackle mobile in 2014:

• Mobile Sites: I’m still shocked by just how many top-tier companies/sites/portals fail at this. If you don’t have a mobile site, get one. And if you already have one, make sure that I’m redirect to it if I visit your site from a mobile device.
• Mobile App: If your business is driven by user-experience (e.g. commerce) or content, release that App already! No repeat customer or returning user wants to deal with your mobile site. And even here I can think of a few content portals who have an otherwise great mobile engagement strategy but no mobile app…
• Mobile Campaigns: If you’re already investing in display ads, PPC, and/or SEO, start looking at how you can divert some of that toward targeting mobile users; there are enough of them using mobile apps and searching via mobile devices that you can’t afford no to.

Okay, so you get the point? Good! Let’s move on….

#3 Start Listening to Your Customers

So maybe you’re already doing the mobile and content thing, or may you’re not but (hopefully) are gonna start. Either way, you’re going to have to measure your progress. And, of course, you’re going to be measuring and monitoring what user actually do once they engage with your brand.

But are you being proactive in that measurement? In other words, are you actually trying to gage how your users specifically and the market at large feel about your industry?

For starters, start looking at what people are already saying about both you and your competitors. Tools like Salesforce Marketing Cloud are great for this kind of thing. They let you monitor not only your brand name but what people are saying about your industry and competitors, in general.

Step it up a notch, though, by finding what your actual user and site visitor think. There are a few service providers that can help you do this, but the (ubiquitous) one that comes to mind is iPerceptions. You’ve probably come across them in the form of their 4Q survey, which is a free tool. But they also offer a bunch of voice of customer measurement tools you can upgrade to to make sense of the data that you collect via the 4Q survey.

The point is (1) stop assuming you think you know better than your (potential) customers, and (2) stop looking at what your users might’ve done and start considering what they’re actually looking for. Because that’s the kind of insight that’s not only gonna help you step up your marketing game, but develop better products and services, the likes of which you might’ve not otherwise considered…

New Year, New Start

If you’ve read this far, I want to make one thing clear: I’m not saying you have to follow my advice. I’m just saying you should.

You’re free, of course, to disregard my advice, but I’m confident enough that you’d be wrong to do so that I wrote this blog post and put my name on it. So give it some thought; sleep on it; and do whatever it is that you have to do to “tear sh*t up” in 2014 that you’ll be too busy either optimizing some version of your site or developing new product/service that you won’t give this post another thought ;)

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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Business • Guest Post • Mobile Technology • Strategize • Technology • Thrive • (0) Comments • Permalink

For as many great major and incremental changes LinkedIn has made the business social networking service, they have eliminated a few services which I found resource rich and grew dependent on. One was LinkedIn Answers, a robust business question and answer section of the service which was shut down and disappeared earlier this year. Add to the list the RSS feed of network updates, which a few days ago I was informed it is going away as of the end of this week on December 19.

The following is an image of the email message I received from LinkedIn.

The following is the text of the email message I received from LinkedIn.

Dear Mike,

At LinkedIn, we strive to provide a simple and efficient experience for members so we continually evaluate how our current products and features are being used.

This sometimes means we remove a feature so we can focus our resources on building the best products.

We'll be retiring the LinkedIn Network RSS Feed on Dec. 19th. All of your LinkedIn updates and content can still be viewed on LinkedIn, or through the LinkedIn mobile app.

Please visit the Help Center for more information about the LinkedIn Network RSS Feed retirement.

Thank you,
LinkedIn

For some time now I have been subscribed to the RSS feed of my network updates. If you use LinkedIn, this is the information on its home page, which shows updates to your connection’s profiles as well as articles they have shared, groups they have joined, if they have a new connection, etc. This would allow me to see each and every update in my growing network, which was valuable to see where people were moving and information they were sharing. It was also much easier to read, as I could scan the headlines of these changes and posts, and click on anything I wanted more information on.

In other words, the network RSS feed was simple and efficient. But wait, isn’t that the same reason why LinkedIn gave for killing it?

If you couldn’t guess I love RSS!

It goes without saying that I love RSS as it is the primary way I keep informed. RSS is not just for blogs, as I get it for news, weather, sports, events, and networking information. Of course the networking information will decrease as a result of LinkedIn eliminating the network RSS feed.

Using my RSS reader of choice, Fever, I am able to aggregate all of the above information and then some. In the case of LinkedIn, I feel because of the RSS feed I am visiting their site more often, and in the process viewing the banner ads they are selling, not to mention good old-fashioned networking. Did I mention I am viewing the banner ads more often as a result of RSS?

Business decisions for business networking

My guess is I am one of a small minority of people who actually subscribe to the RSS feed, and as a result they are simply turning off the functionality. LinkedIn promoted the RSS feed, complete with the orange RSS icon, at the top of the network updates list. I can’t remember the last time I have seen this. As I have seen little uproar from others about the cancelling of this service, maybe that minority is, as I’d say in Boston, wicked small?

In addition, by controlling the display of network updates, they have the ability to offer more information and services, such as sponsored updates. I have noticed these on the site but not in my RSS feed. Of course to add these to the feed would cost money and resources, and from their message, this is something the new-publicly traded business does not want to do.

RSS is still not dead, #VIVARSS

In the end, after the dust settles from the nuclear winters, it will be just the cockroaches and RSS. Why? Well, as for RSS, it is open and distributed, does not rely on a continuous network connection to work, and is very simple to read and process. After Google killed its Reader RSS aggregator, many wondered if RSS was dead technology. Where it may not be the shiny new object on the Internet that it was, it is a core service that can easily be adopted and utilized, and that in itself makes it valuable.

Did the LinkedIn Network RSS feed shutdown impact you? Did you even know it existed? Share your thoughts in the comments of this post.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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Build • Business • Technology • Web Development • (5) Comments • Permalink

About a month ago I wrote here on The Hot Iron about how Divvy, the extremely popular bike sharing program in Chicago, did not offer helmets. I also discussed several options for them to offer helmets to their riding customers, including people selling them to the idea of a helmet vending machine.

Little did I know such a helmet vending machine had been developed, and last week was introduced in Boston for its bike sharing program. HelmetHub is a vending machine which was born out of MIT, and offers to either sell or rent a helmet. The vending machines have a style similar to the bike rental stations in Boston and Chicago (which are run by the same company) and will fit in well with those stations.

You can read more about HelmetHub on their Web site and see pictures and options for the vending machines.

It’s great to see such a service offered, and nice to know I was not the only one thinking along this line.

Would you buy a helmet from a vending machine? I welcome your thoughts in the comments of this post.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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Build • Business • Strategize • Technology • (2) Comments • Permalink