Please do not use the Network Solutions Web site to search for available domain names! If you do you may lose the ability to purchase the domain name - allow me to explain.

There are two extreme schools of thoughts on keeping customers. One is by providing an excellent product and service with a strong customer focus. The other is to lock in customers with restrictive practices and contracts, making it prohibitive for customers to leave or go elsewhere. In the competitive market of domain name registrations, Network Solutions (NS) is using the latter to get customers to register domain names with them.

When a person, company or entity desires to register a domain name or names, they search the WHOIS database which contains all registered domain names and registry information, including the owner, contacts and domain name servers among other data. If you do a search on the database for a particular name and it is not found, then the name is available to be registered new. Many domain name registrars and other third-party services offer a gateway to the WHOIS database. Unfortunately some of them track what names are searched upon and can use this information to register a domain name before the person searching on the name actually registers it themselves. This is called domain name front running, and though not technically illegal, it crosses many other ethical barriers.

Last week, it was reported by many domain name blogs and journals including Domain Name News and CircleID that NS was engaging in front running. If someone searched for a domain name on NS’s Web site and it was available to be registered, NS was actually registering the domain name and holding it for up to 4 days. You could proceed to buy it from NS for their inflated prices of $34.95, but you could not purchase it from any other registrar until it was released by NS. At first they were displaying a Web page saying the name was for sale, and this morphed into another form until not displaying anything for a domain name that has fallen prey to NS’s tactics.

I tried this myself last week and again today and they are still front running domain names. In my example I used the domain name thehotironisthebestestever.com – one that was never previously registered. Once I did so, I checked within minutes at DomainTools (a domain name search site that does not record searches) and GoDaddy.com and the domain name was listed as being registered to “This Domain is available at NetworkSolutions.com” and was unavailable, except if I searched for it and purchased it at NS. I did so again today, and you can see the WHOIS data on DomainTools.

As many people search on a domain name at one time and register it later, this causes great confusion, especially when NS’s site does not say they are committing front running and the domain name will be available in a few days. The bottom line is to avoid Network Solutions altogether – there are better WHOIS search interfaces such as DomainTools and other registrars that charge much less for domain names. Even for my own consulting business Dunkirk Systems, as we actively manage domain names for clients, we don’t charge that much either!

Though NS is one of the, if not the, oldest domain name registrar, they have lost touch with how domain name registrations cost and are handled today. Sure, they may gain some customers this way, but what's left of their reputation has been damaged and neutral opinions of them have shifted to negative.

Business • Domain Names • (7) Comments • Permalink

Guess who owns vista.com and schwagwhore.com? Hint – they are owned by separate entities.

One may think vista.com is owned by Microsoft in conjunction with their much-maligned operating system Windows Vista. However that is not the case – it is owned by online printer VistaPrint who purchased the domain name from Innuity, Inc. for $1.25 million. As of this writing the main domain name for VistaPrint is vistaprint.com, and vista.com redirects to it. This was a wise move by VistaPrint, as they can still leverage the Vista portion of their brand if they evolve from printed products.

I had looked up schwagwhore.com on a whim, shortly after getting my first shipment from StartupSchwag.com. Schwag is a term commonly applied to the items you will get at a trade show emblazoned with the logos – and Web sites – of the company handing them out. As I tend to collect a lot of schwag at conferences, I have been called a “schwag whore” before. Much to my surprise the name is registered to Turner Broadcasting. According to Domain Tools schwagwhore.com was registered earlier this year. It currently does not resolve to anything. Not sure why they have this one; perhaps a story they covered included the term in it?

Just a couple of stories from the wonderful world of domaining!

Domain Names • (1) Comments • Permalink

Virtual Hosting has compiled a list of 100 blog posts on the topic of domain names and domaining. They have organized them under the category of Parking, Buying and Selling, Value and Appraisal, For Beginners, Questionable Practices, Making Money, Management, Search Engines and Traffic and Miscellaneous. I am proud to have 2 posts on the list - Know Who Manages Your Domain Name (#74) and Who Should Own a Domain Name? (#96).

I am still going through the list, but the people represented are the leaders in this area. The list also shows the breadth and depth of aspects and issues with regards to domain names. I recommend this list to fellow entrepreneurs as well as those in the domain name business.

Updated 9/5/2017 - Changed links to their new site at HTML.com

---

This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

---

Did you enjoy this? Subscribe to The Hot Iron by RSS/XML feed or Read by Email.

  

---

Announcements • Blogging • Domain Names • Strategize • (3) Comments • Permalink

As much as I write about domain names, it probably comes as no surprise I think about them and notice them more. On a recent vacation to Germany, I made many observations on them, and to the fortune of myself and my wife, they did not disrupt the trip. Well, not too much.

One observation I made was the wide use of the German ccTLD of .de. A ccTLD is a country code top-level domain,. A top-level domain is commonly referred to as the domain name extension. Where .com, etc. can be used throughout the world, a ccTLD is ideally designated for an entity in a particular country. Most all of the observations I made of domain names had them ending in .de, both for German-based entities as well as international entities and brands. This was similar to the observations I made in Denmark the year before, where most all domain names ended in .dk.

I can see this for 2 reasons. The first is to direct a German language reader directly to German content on the Web site of an international brand. Have you ever gone to a Web site and the first thing you are presented with is a list of continents or countries for you to select before you get to any content? Identifying a user coming from Germany would lead them to German content, with the occasional option to select other languages. The second is national pride. It can be inferred that though .com is international, it originated in and is predominately used for US Web sites. It also adds a deeper level of identification that it is used by a German entity.

A second observation I made was the widespread use of dashes in domain names. I have a few photos of domain names in action, which represent only a handful of what I observed over the course of the trip. Where dashes can make for a more visually pleasing domain name display, it is easy to forget about them when recalling them from memory or when typing them. In the case of these particular names, a version of the domain names without dashes is not registered.

Whenever I work with a client to select domain names, I recommend they avoid dashes for the reason I mentioned above. I do have some clients who have them and use them, however they have been in use for many years, and in those cases alternate names redirect to the Web sites as well.

If anyone reading has any information or insight into the use of dashes in domain names in Germany, please comment to this post.

Domain Names • Technology • (14) Comments • Permalink

Whenever I search for a particular domain name, I still cross my fingers hoping it is not already registered. If not, then I register it, whether it is for me or for my clients. If it is already registered, then several steps come into play, from monitoring the domain name for when (or more likely if) it becomes available to the search for alternative names. On occasion there is that certain domain name or names someone wants that is worthy of taking yet another step – trying to purchase it from the current registrar.

Salesforce.com, leader in hosted Web-based applications commonly referred to as “software as a service” did just that, and after a 4-year negotiation they acquired the domain name force.com for an undisclosed price. As Salesforce.com’s business has progressed and changed, the “sales” portion of the name is only a part of their overall offering. The name force.com was ideal, yet already owned by someone – Force Technology of California which was founded by Gordon Force. Not only was the company named “force” but so was the owner! Keeping those facts in mine doesn’t make it surprising it took the length of a presidential term to acquire it.

In an industry like the Internet where multiple seconds can be an eternity, such a wait could be considered not worth the effort. Many times, waiting that long is also not feasible, as the naming and branding of the business may not be able to wait. In such a case, business and life must go on and an alternate domain name or names must be selected. Continuing the pursuit of a domain name, however, is not out of the question.

“Everything is negotiable” is a phrase I remember from many of my college business courses. Though the length of those negotiations may go longer than one would hope, a successful outcome, as with Force.com, makes it all the more sweeter.

Business • Domain Names • (2) Comments • Permalink