When the spotlight was shown on Apple’s “feature” to reduce the power of later model iPhones to compensate for degrading batteries without the owner’s knowledge, the tech giant’s remedy for this, accompanied by an apology, was to reduce the price they charge for a replacement battery from US$79 to US$29. A future upgrade to the iOS operating system will allow owners to disable this “feature” which should close the loop on this issue.

Like any action, there is always a reaction, or maybe 2 or several. In this case, Apple’s reputation has lost a little more of its luster, continuing what many have seen in a decline of their public perception since the death of founder Steve Jobs. No iPhone owner will be surprised if they receive an email or letter in coming months about a class-action lawsuit against Apple. I would add to this an observation I made when I was packaging up and sending in 2 iPhones for new batteries – a new life for otherwise “outdated” devices that may impact their future sales.

Reasons for Upgrade

Whether it’s a car, house, clothing or a smartphone, we all have reasons for upgrading to a newer model when available. On one end of the spectrum are more functional reasons, such as the “need” for new features – in the case of a smartphone, a faster processor or more memory. On the other end are reasons more for “form” or simply the desire to have the latest and greatest of whatever it is. Where I know people in the latter category, I know more that, especially with the rising cost of these devices, are sticking with older models.

Typically, these decisions were merely personal. With the lower battery cost, economics comes into play. By getting a new battery for around $30, you are in essence getting a new, older model smartphone. If you still want to upgrade to a new model, by making a small investment you can conceivably have a more valuable older model device, or one you can pass along to be used by someone else as if it were new.

As the ability to buy a used or new, older model device already exists, the aftermarket for iPhones will now expand with the opportunity for additional devices to be available in it. Or in my case, the demand for buying a new or additional devices has decreased with additional, well-suited devices, available to be reused for a lower cost.

Digital Hand-Me-Downs

Recently I got a new iPhone 8 mainly for the memory, as my iPhone 6’s paltry 16 GB was forcing me to delete apps just to take a few videos of a few minutes in length. And of course, the battery was spent to the point where I had to charge it several times a day, not to mention carrying a spare battery with me all the time. Despite these drawbacks of the 6, it was in great physical condition, and would be well suited for someone else to use.

Such a reuse is going to happen, as the device will be used by a family member who is upgrading from a flip-phone. I have sent it and paid the approximately $30 (I believe there was tax on top of it), once I get the phone back I will set it up for this family member as their more-than-perfect entry into the world of smartphones. Other older models of iPhones are already in use in my family, as my kids use them as WiFi devices and without a SIM card, after I followed what I shared before on how to best setup an iPhone for this purpose.

With the number of iPhones sold over time, there’s a demand for the new batteries. I personally ordered and sent in 2 iPhones, a 6 and a 6S, as I no longer live within walking distance of an Apple Store. Where I sent in the 6 before the 6S, the 6S came back within 3 days. Looking into it, there is a shortage of 6 and 6+ batteries. Apple’s Web site gives me no indication my replacement is pending for this reason though. Once again, a spotlight is being shone on Apple that they have to react to.

Deconstructing a New Life for old iPhones

How will this new life for these iPhones impact the market for new ones from Apple? It’s hard to say exactly. Technology today is made to be disposable, as repair costs will typically cost more than buying a new item. However, with the cost of the new iPhone X at US$999 or even the new iPhone 8 at US$699, paying thirty bucks for a new battery is almost a no-brainer, whether you personally need the device or are looking to sell or hand it off to someone else.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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Mobile Technology • Strategize • Technology • (2) Comments • Permalink

You don't need me to tell you that today the news media is as much about the story as what they are covering. If you're like me you'd rather not hear about reporters and networks being the top story, rather what's actually going on in the world. Where we may hear a digested, front-end view of their involvement in the story, rarely do we get an insider's view of what's really going on behind the sense in newsrooms or how someone is being impacted, especially when they're being impacted negatively.

As someone who doesn't have cable TV or an antenna and haven't for a very long time I almost never watch the network news or major cable news networks. Instead my news comes from online, reading news Web sites, subscribe to their RSS feeds and following their Twitter accounts. In addition to this, I follow many individual reporters, reading not only what they are posting as new stories but their own Twitter timelines. Where this aggregation of information of information is probably more comprehensive and time consuming than simply “watching the news,”, but it allows me to come to my own informed consensus of what’s going on.

Among the reporters I follow is Sharyl Attkisson, a national investigative reporter who is the host of Full Measure and author of the book The Smear which I recently read and shared my takeaways from. As I have been following her and her reporting for several years, I was drawn to read her most recent book, as well as her first book, Stonewalled: My Fight for Truth Against the Forces of Obstruction, Intimidation, and Harassment in Obama's Washington, where she chronicles covering news events in Washington, and believed political forces worked against her, even hacking into her computers.

Though I read Stonewalled before I read The Smear, I still recall well the takeaways and questions I had from this book.

The “making of the sausage” that is network news – If you think about it, there is very little network news available to be watched. A 30-minute newscast is really only 23 minutes of programming and 7 minutes of commercials. In this time only so many stories can be covered and only to a certain depth. This is also costly in reporter-power plus research. Even the 27/7 news channels don’t cover all that much news as compared to opinion programming.

In Stonewalled, Attkisson states that this plays into whether stories are aired or not. As well, it can be up to the news anchor themselves what gets aired. If that person has a bias, stories may never get seen by the viewing public. She details many cases of this during her years at CBS News.

Overflow news stories on the Web – When some of Attkisson’s news reports were not aired on the evening news program, they were often posted to CBS News’ Web site. I personally had no idea this happened; my assumption was that stories on the Web site were simply what aired. As a result, I have added news Web sites to the mix of news sources I mentioned above to gather all points of view, think for myself and form my own opinion on events around the corner and around the world.

Did the government really hack into her computers? As of this writing and for over 10 years, Attkisson has been trying to get information from the government on what she suspects and was confirmed by her informants, that employees of an unknown part of the US government hacked into her personal and work computers. Why? She suspects her persistent coverage of the Fast and Furious scandal and other government investigative reporting may have led to this. And to date, she has yet to get any official answers.

Stonewalled is a well-written journey through the life in the US capital area, complete with shadowy figures as well as those operating in broad daylight. I highly recommend it as a compliment to what was observed in the news over the last decade. As I finished reading this a while ago, I also promised it to someone a long time ago, and finally the book is in the mail.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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To anyone reading this, THANK YOU! I have been writing and posting to this blog now for 11 years. Where many of you have been reading for part of the time, there are a few who have been reading the whole time. No matter even if this is the first time you have read something here at The Hot Iron, kudos and karma now and throughout 2018!

When I think 11, the first thing that comes to mind is 11 Alive, what New York TV station WPIX used to use as their tag line back in the 70’s and 80’s. For some reason, it was part of the cable package in Massachusetts when I was a kid, and here I share with you their jingle – watch the embedded video below or follow this link to watch it.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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Announcements • Blogging • Thrive • (0) Comments • Permalink

Back when this little blog from which you are reading this post turned 10 a year ago, I started thinking about what I have written over these years, especially that first year. As a new writer at a time when social media was still in its infancy, I wondered what topics or “hot irons” I decided to “strike” a decade ago. This led me to pour through the archives of The Hot Iron and reading what I wrote in 2007.

As it turns out it was a mix, from well thought-out articles to short pieces that would have probably been social media posts had those networks been more prevalent. In all, I made 236 posts over 365 days. Where some in hindsight I probably would have written differently or perhaps not at all, there were many I read which pleased me that I shared my thoughts with my new audience. Overall, there were 7 topics or themes which I covered back then that I feel are still relevant today, and I would like to share them with you on a short trip down memory lane.

1. Domain Names – As the genesis of this blog was from, and was to support, my former Web consulting business, coupled with the fact I felt many people knew very little about domain names, I wrote several articles on domain names that first year. Over the years, I continued to write even more about domain names because, even after over 2 decades of they being commercially available to the public, I felt then – and still today – domain names are not well understood.

Among the posts included Be the master of your own domain (name) on registering domain names in general, Own the Domain Name for Your Name to encourage my readers to register the domain name for their own name, Know Who Manages Your Domain Name as many register domains but will forget where they did so, Beware Unsolicited Invoices for Your Domain Name on deceptive practices for selling registration and Web-related services by sending what looks to be a legitimate invoice, Domain Name Owners Not Who You Would Think on missed opportunities to register domain names and Observations of German Domain Names about how this American saw domain names in action in Germany.

Ten years later, I think all of these posts and what they discuss are very relevant. As I work with firms and talk with people about domain names today, much of what I wrote could inform them, and possibly save them time, money and headaches.

2. Networking – I never took a class on networking in college or afterwards, namely for until recently there was never such a thing. What I learned about meeting and connecting with people I learned literally on the job, through trial and many errors, as well as successes. Perhaps I should have developed a class on it (or perhaps I still should?) but as a close second I wrote about several aspects of it.

Posts on networking I wrote were My Networking Event Checklist about how I prepare for networking events, Community building is up to ALL of us on why I network, Nametags Essential for Networking on why there’s nothing wrong with wearing nametags and Time to Write The Note Cards on following up with people after meeting them.

In several of these posts I mention Jason Jacobsohn, someone whom I met online then in real life after following his blog Networking Insight, which today is still a vibrant resource on the art and science of networking. Even though I no longer have my own business, the need for connecting with others still exists, and is the driver for why I recently started dMorning.

3. Opportunity Cost – Shortly after starting my business I learned quickly about trade-offs, and when you do something it often doesn’t allow you to do another. Through this balancing act I had a flashback to college and penned All I remember from Economics 101 - Opportunity Cost. Where opportunity cost has come into play for much of my life, as it does for most of us, it was intensified when I was the boss and sole staff of my business. This discipline was an on-going effort, and helped by seeking the counsel of other small business. As time went on, and jobs replaced my business and my family grew, recognizing the opportunity cost of one decision over another became even more important in my life.

4. Customer Service – The challenges I faced as a small business owner, I learned, were not that much different than those faced by much larger organizations. However I was always stunned how an entity with many, many more employees could still miss the mark on things that, to me, were obvious. I thought that then, and sadly I still do today.

In 2007, JetBlue Airlines had an incident where passengers were stranded on an airplane. During a discussion on this with a colleague, an idea popped into my mind, which I wrote in A Free Idea for David Neeleman, an open letter to Neeleman, the founder and then CEO of the airlines, and I offered to him this idea. I have no idea if he, or any other airline CEO, ever read it. But by hearing the customer services disasters airlines still experience in 2017, my guess is not.

5. Accessbility – My first exposure to Web site accessibility came when I helped a friend who is legally blind with his PC. This was a rare case of providing tech support to a friend that had a benefit – learning the world of accessibility tools. I learned about JAWS, a leading “screen reader” which literally reads aloud what is appearing on the screen – be it icons, a menu or what is in a Web browser. Where this was great to be exposed to, I also learned of the challenges he faced with using the Web – most Web sites are not designed or programmed to make it easy for someone who is visually impaired to navigate and use them.

I wrote specifically about my experiences with my friend’s computer in a post called Unintentional Unusability where I barely scratched the surface on many areas, and mentioned how a design decision for this very blog was based on this experience. It was because of this I was eager to adopt the now-defunct service Odiogo which I went into detail in the post Hear My Blog Posts.

Today Web site accessibility is something I am still concerned with and work to overcome. As technology and their tools continue to advance in some areas, they continue to lack in this particular area.

6. Giving Back – As giving back to the community has always been a big part of my life, I made sure to include it when I came up with a list of “gift ideas” which were simply promotions of my clients. Where the idea was to send business their way so they would ideally send more business mine, I wasn’t betting the farm on this tactic, and it was probably good that I didn’t either!

Among the posts I wrote was one that would only send a good feeling back to me, and needed resources to a great organization. In Gift Idea – Help Young People by Donating to YouthBuild Boston I asked people to make a donation to YouthBuild Boston, a non-profit in Boston that I have supported for years, and at the time were a pro-bono client of mine. YouthBuild Boston works with young people to help them be self-sustaining. They offer skills training in the construction trades, as well as the support they need to succeed. They are an amazing organization, and one that is well run as well. If you haven’t made all of your year-end donations, they are a highly worthy recipient today as they were then.

7. Health – When I started my blog, my business was home-based and my office was in the den. A decade later, I am once again working from home, this time for an organization. I have a nice short commute, but it is a commute where I walk and sit, and sit for a while. When I came upon the post I wrote Walk to Work Even If You Work From Home, it reminded me that I need to get off my butt more during the workday, even when the weather is in the single-digits as it is as I write this.

Deconstructing What I Wrote 10 Years Ago

As time goes by, some things remain a constant, which I found in re-reading what I wrote over a decade ago. Many issues and thoughts I had then are top of mind today, and I this to the fact they are part of who I am and what I believe in. My quest for people to learn, understand and be able to use technology in a calm, connected, active and charitable world is a journey I am still on today. As I continue my blog into its second decade, topics I will write about will likely include those mentioned above.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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Blogging • Business • Strategize • Technology • (0) Comments • Permalink

There are no shortage of books, blogs and articles out there offering career advice. In fact, you are reading something from one of them right now! If anything, they all have something in common – long narratives, loaded with stories and real-life examples, explaining in great detail the author’s point-of-view.

The new book, Things Are What You Make of Them – Life Advice for Creatives by Adam J. Kurtz, is a book that, as you can guess by the title, is in the above-mentioned genre, but its format and structures breaks the above-mentioned mold. Where it offers career advice, its format is unique – there are just over a dozen “chapters” – each beginning with a description, then a hand-written list of 8 points, followed by 8 pages, also hand-written, corresponding to each point on pages no more than 4 inches by 6 inches.

As I said, this book is unique, and refreshing. The advice is written with a mix of Kurtz’s sense of humor and his brutal honesty. It’s a short read, which you can finish in less than an hour, but gives you a lot to think about for a long time and easy to remember – each page has a colored border by chapter, and all pages are perforated for easy removal and hanging up in a prominent place.

As you can guess, this book gave many things to takeaway from it.

Define creative – As the book’s subtitle is “Life Advice for Creatives,” some of you reading this may think, this book is not for me as I am not “creative” in the sense of a designer or artist, as the author is. To borrow a phrase, bollocks! Many of us, where we may be in a corporate job that is not defined with words such as “artistic” are actually creative in nature – we are using our brains and imagination to find creative solutions for our employers or clients. To borrow another phrase, this one by from Kurtz’s own definition of “creative” in the book, it is “… a person who defines themselves, in some way, by their creative passion or profession.” I love this description and feel it suits myself, and it may suit you as well – think about it.

Take away what works for you, literally – In any book, you can find yourself liking and disliking various parts of it. This is in fact why I write takeaways from books rather than reviews of them. With this book if something resonates with you, you can then literally and easily remove it as all pages of the book are perforated, then post it someplace as a reminder or inspiration.

More books are needed in this format – From its small size to its vibrant colors to perforated pages to its concise advice, more books should be crafted this way. It reminds me of the book 52 Motivational Quotations for Salespeople by my good friend Tom Cruz, which has each quote on a separate page so they can be removed and displayed prominently. Especially in our fast-paced digital world, it allows us to take a brief time out, read and reflect.

When I heard about Things Are What You Make of Them, I preordered it right away. I learn about Kurtz and his creative work from his book 1 Page at a Time, which I bought and am still using as an (almost) daily creative outlet. His light-hearted approach has drawn me to his work, and it makes me smile and think at the same time.

After finishing this book, I decided to give it to someone who is a very creative person, and am eager to hear their thoughts on it as they read through it.

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This is from The Hot Iron, a journal on business and technology by Mike Maddaloni.

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